Testimonials
Testimonials
5/5
"Couldnt be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to try out all of the hot tubs before our purchase, with no pressure at all. And Im glad we did....We ended up buying a different one than I thought I wanted. They have also been very helpful with my follow-up questions in learning to maintain our tub. It was important to me, to purchase from a company who has a reputation of providing good service. Fortunately, I havent needed it yet.We have totally enjoyed sitting in our Sovereign, watching the 8" of snow falling. Weve both had less aches and pains with regular use and our grand kids had a blast swimming in the "hot pool" at night. Great experience all the way around!"
Kim Boedeker
5/5
"We bought our first Hot Springs spa in 1992This year we updated from that spa! That tells you the quality you are buying! Their service department is the best! So professional yet very caring! Our sales person Kathy went beyond the normal I care about me to her I CARE ABOUT YOU! The delivery crew was great. Such very nice employees at Hot Springs Spas. Any time I have called they are quick to get me the answers I need! You cant go wrong with Hot Springs Spa."
Linda Bean
5/5
"Have really been enjoying our spa, esp. in the colder weather."
Clem Boyd
5/5
"Kathy was wonderful and extremely helpful. I was impressed by the quality of the hot tubs and happily surprised at the price options. I highly recommend them!"
Billy Crafton
5/5
"After having a posterior hip replacement several months ago the jet setter hot tub has been very beneficial in my rehab, back to doing all activities in shorter time than originally suggested, Cathy was excellent in the process in the purchase!"
Michael Bartee
5/5
"We went in this weekend to get prices on trading in our 4 year old hot tub. Fred was very helpful and great to deal with. He was very informative and honest with us. We appreciated that the experience wasnt high pressure and casual. We returned the following day and Fred was with a customer, Becky helped us with some minor questions in the meantime. Her strong knowledge of the systems helped us to better understand how to take care of our tub in the future. We are excited about the decision to upgrade to a system with wifi capabilities. In our opinion there isnt any place else to consider buying a hot tub."
Tina Warner
5/5
"I cannot say enough about how wonderful my experience has been! Kathy was incredible to work with and continues to be. And the delivery guys, were also top notch. So friendly and knowledgeable."
Nancy Mumy
5/5
"Great service from Kathy Koebel - so easy to do business with and really interested in getting us in the best spa for our needs. Professional delivery crew as well. Follow up to ensure the spa is being used correctly is a big plus. A great Dayton business."
Steve Perez
5/5
"The entire staff is 100% outstanding! From my initial phone conversation with Kathy, to the day I went into the store to finalize the payment and was greeted by Willis : D Everyone seems to go above and beyond to insure customer satisfaction. (yes, even Willis : ) Kathy basically helped me to purchase my new tub, over the phone, while she was traveling and out of the store. She continued to answer EVERY single question or concern I had with complete knowledge, and putting my worries to rest. The 2 guys that installed my new tub and took away the old one (A huge 22yr old best of a tub!) were wonderful! I got the feeling they enjoyed their work, and they did it well with great attitudes. Heather was also extremely helpful and understanding when I called to explain Id accidently written the check from the wrong account. I really cant think of anything anyone could have done to make me a happier customer than I am! Thank you ALL!"
Debbie McNeal
5/5
"Great service and incredible showroom. This is definitely the best place to check and purchase a hot spring spa in the Dayton area.."
B Draughn
5/5
"Approximately five years ago purchase the jet setter from Kathy Koebel at Hot Spring spa. She took the time to answer all my questions to get the right spa for me. The delivery team was great. Thank you Kathy and hot spring spa of Dayton."
Patty Myers
5/5
"We just purchased our 2nd spa from HotSprings of Dayton and worked with Kathy Koebel to sort out the details. Kathy was informative, patient, and reliable. She took care of everything for us, including setting up the electrician, who also did a great job getting everything wired up and working. I am a HotSprings and Kathy fan.
"
Abraham Levatter
5/5
"Sunday April 14th.2019. I thought I had a bad heater on my tub. Hot Spring Spa/Model Aria. I called Hot Spring Spa of Dayton,and a "Very Kind Lady" By the name of "Becky" suggested that I try to reboot my heater by turning off the power,and pull my main filter out. Then I replaced my filter,and turned on amp box again,AND THE HEATER LIVES,IT LIVES.. THANK YOU BECKY...
"
Steve Crawford
5/5
"We were very fortunate to have met Fred M. aka Spa Daddy (ask him about the story). He was extremely personable and down to earth. Fred was very understanding and pointed us to to a spa that fit both our budget and personal usage requirements. Fred was so helpful and honest in our interaction, we decided to get our spa same day! Thanks again Fred!!
"
Cory Ehrnschwender
5/5
"Thoroughly enjoying our new hot tub!! The first one lasted for 21 years and it was time to upgrade so we went back to Hot Springs! Fred was a great salesman took care of us with some good deals and also we dealt with Shelly and Heather for paperwork and delivery. Everyone is so easy and nice to deal with! The delivery guys did a super job considering it was raining the entire time they were there and they had to remove our old tub as well...great experience all around
"
Polly Reynolds
5/5
"We love our new Hot Tub. We were so blessed to have Kathy helping us out! She is so knowledgeable and really listened to our needs.She suggested what she thought would work for us and she was so right. We tried out three tubs while we were there and fell in love. Anyone that gets to meet her will definitely be blessed. Any questions we have had Kathy answered and has been a huge help.Delivery guys were on time and had it set up very quickly and showed us what to do. We are really happy with our tub and our whole experience.
"
Amy Settlage
5/5
"I would just like to say that I have been going to Hot Spring Spa of Dayton for over 20 years and just recently purchased my third hot tub from them and have to tell you that the sales lady who sold me the hot tub last month (Kathy) made it such an enjoyable experience.....her knowledge of the product and her friendly and bubbly attitude were all outstanding but beyond that her astute ability to communicate enabled me to quickly purchase a hot tub without any reservations. I whole hardheartedly will tell anybody looking to buy a hot tub to see Kathy first as she is an individual that knows... more
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James DeLong
5/5
"We absolutely LOVE our Hot Tub and Sauna we bought from Hot Springs!! Kathy goes over and above with any questions we have. It was our first time owning a Hot tub and we had so many questions. Even answering calls on her day off. We stopped in Hot Springs not too long and purchased a bigger hot tub and it was just delivered and we actually got the salt one and had SOOO many questions and even the owner came out and talked to us. Everyone there is just so friendly and helpful. And Kathy always goes above and beyond for us. The customer service with Hot Springs is wonderful. Give them a call and I promise you wont be disappointed."
Angi Sears
5/5
"Couldnt be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to try out all of the hot tubs before our purchase, with no pressure at all. And Im glad we did....We ended up buying a different one than I thought I wanted. They have also been very helpful with my follow-up questions in learning to maintain our tub. It was important to me, to purchase from a company who has a reputation of providing good service. Fortunately, I havent needed it yet.We have totally enjoyed sitting in our Sovereign, watching the 8" of snow falling. Weve both had less aches and... more
"
Kim Boedeker
5/5
"We bought our first Hot Springs spa in 1992This year we updated from that spa! That tells you the quality you are buying! Their service department is the best! So professional yet very caring! Our sales person Kathy went beyond the normal I care about me to her I CARE ABOUT YOU! The delivery crew was great. Such very nice employees at Hot Springs Spas. Any time I have called they are quick to get me the answers I need! You cant go wrong with Hot Springs Spa."
Linda Bean
5/5
"Willis is only lacking a cigar. Love the new tiles"
Helping Hands
5/5
"Have really been enjoying our spa, esp. in the colder weather.
"
Clem Boyd
5/5
"Kathy was wonderful and extremely helpful. I was impressed by the quality of the hot tubs and happily surprised at the price options. I highly recommend them!"
Billy Crafton
5/5
"After having a posterior hip replacement several months ago the jet setter hot tub has been very beneficial in my rehab, back to doing all activities in shorter time than originally suggested, Cathy was excellent in the process in the purchase!"
Michael Bartee
5/5
"We went in this weekend to get prices on trading in our 4 year old hot tub. Fred was very helpful and great to deal with. He was very informative and honest with us. We appreciated that the experience wasnt high pressure and casual. We returned the following day and Fred was with a customer, Becky helped us with some minor questions in the meantime. Her strong knowledge of the systems helped us to better understand how to take care of our tub in the future. We are excited about the decision to upgrade to a system with wifi capabilities. In our opinion there isnt any place else to consider buying a hot tub."
Tina Warner
5/5
"I cannot say enough about how wonderful my experience has been! Kathy was incredible to work with and continues to be. And the delivery guys, were also top notch. So friendly and knowledgeable."
Nancy Mumy
5/5
"Great service from Kathy Koebel - so easy to do business with and really interested in getting us in the best spa for our needs. Professional delivery crew as well. Follow up to ensure the spa is being used correctly is a big plus. A great Dayton business."
Steve Perez
5/5
"The entire staff is 100% outstanding! From my initial phone conversation with Kathy, to the day I went into the store to finalize the payment and was greeted by Willis : D Everyone seems to go above and beyond to insure customer satisfaction. (yes, even Willis : ) Kathy basically helped me to purchase my new tub, over the phone, while she was traveling and out of the store. She continued to answer EVERY single question or concern I had with complete knowledge, and putting my worries to rest. The 2 guys that installed my new tub and took away the old one (A huge 22yr old best of a tub!) were wonderful! I got the feeling they enjoyed their work, and they did it well with great attitudes. Heather was also extremely helpful and understanding when I called to explain Id accidently written the check from the wrong account. I really cant think of anything anyone could have done to make me a happier customer than I am! Thank you ALL!"
Debbie McNeal
5/5
"Great service and incredible showroom. This is definitely the best place to check and purchase a hot spring spa in the Dayton area."
B Draughn
5/5
"Approximately five years ago purchase the jet setter from Kathy Koebel at Hot Spring spa. She took the time to answer all my questions to get the right spa for me. The delivery team was great. Thank you Kathy and hot spring spa of Dayton."
PATTY Myers
5/5
"We purchased a hot tub at HotSprings Spa and had the pleasure of working with Kathy. She worked with us about our needs and provided her knowledge of your products in a very informative way. She continued to assist us with scheduling and any questions we needed answered. She is a great asset to team. Ask for Kathy when looking for a hot tub. She is great!!"
Chris Kanalas
5/5
"Kathy sold me a hot tub at the Great Darke County Fair. She understood what I wanted and worked with me to get the best price we both could agree on. She definitely knows her job and will work with you to get the hot tub you are dreaming of owning. Thanks Kathy!"
Natalie AJ
5/5
"Kathy is an expert when it comes to hot tubs! So knowledgeable and helpful. I cant say enough about the quality of my tub which is still in use after many, many years."
Mary Rose Pflug
5/5
"Hot Springs and Kathy are the Best. Very knowledgeable, friendly and the most helpful. Hot Springs is the only place to go for Hot Tubs and Spas. Kathy is the only one to work with. The entire staff is Fantastic Ive owned two hot tubs and am looking at a sauna. Go Kathy your the Best"
Kathleen Mansfield
5/5
"Kathy was awesome! She answered all of our questions and was so helpful. Product knowledge A+, Customer Service A+, Professional A+, Installed and delivered on time A+. Folks if youre thinking of buying a spa or hot tub Hot Springs Dayton is the clear choice. You will be thrilled with your new hot tub"
Peter Molitor
5/5
"We went to Watsons and Hot Springs, Kathy at Hot Springs was very knowledgeable and new about every product in the store, she had our best interest in mind, she found something that met our needs and budget. She has been with us every step of the way and answers any questions we have at any time. I would recommend Hot Springs to anyone looking for a hot tub."
Tony Drummond
5/5
"Great staff, very professional and helpful. Shout out to Kathy for helping me with a tougher situation!"
Michael Hess
5/5
"I purchased my hot springs Envoy approximately five years ago due to back pain. When my wife and I went into the store we were greeted by a Kathy Koebel. The experience we had was like no other store and we have been in. She actually was interested in why we wanted a hot tub not just to sell us one. We came back the following day to test out hot tubs because she was concerned that that we were liking the right spa for us. Thankfully we did. I did not want a spa with lounger. By testing them out I realize that was the best for my back. Now I look forward to the end of a long day going home to the right spa for me and my family. Thank you Kathy for making me take the time, And answering all are millions of questions."
Stan Hester
5/5
"We had our hot tub about a month now. Love it and the service we have gotten from hot springs. When I called and requested information about their tubs Kathy was very helpful. Instead of asking how much we were looking to spend she asked why we wanted a hot tub. She asked what we were using the tub for, asked what Back pain I was having to make sure I got the tub I needed not just a tub that was in my price range. They have been very helpful with all of our questions since then. Recommend them for sure if your looking for a new hot tub."
Mike Johnson
5/5
"We have purchased two HotSpring Spas over the last nine years! We use our hot tub daily to sooth our tired bodies. Del has always taken good care of us. We love the salt system, which is so much better for our skin especially being daily users. The Service Center is top notch too!"
Katie Levens
5/5
"Having purchased a pre owned tub years earlier from Kathy, we had full confidence that we would again be taken care of when we purchased our second hot tub. Hot Springs is the only brand we recommend due to longevity and performance. As anyone can instantly tell Kathy is the best! fyi.. no monies paid for this review just great service."
Rick Longshore
5/5
"First time shopper at Hot Spring Spa of Dayton and i can honestly say that I LOVE THEM! Kathy is absolutely amazing, and will do anything to make sure you are satisfied with your products after receiving them as well! Did NOT feel forced to buy anything out of my price range, I told her what i wanted and where i want to put it and she gave me many ideas and a variety of hot tubs to look at that I was comfortable with! Every time I saw a spa that was over my price range she would let me know before I even touched it! I LOVE my Hot tub from here. HIGHLY HIGHLY RECOMMENDED !!!!!"
Nick Horton
5/5
"We purchased our Hot Springs Spa (The Rythm Model) about 3 weeks ago. Since purchasing we have soaked pretty much every night. I have noticed a measurable (by my Fitbit) difference in my sleep andda reduction in some existing pain in my hip. Fred made sure everything went smoothly and that we were delivered and installed on time. This is my first hot tub purchase and were enjoying it very much!"
Bill Baglio
5/5
"We just purchased our 2nd spa from HotSprings of Dayton and worked with Kathy Koebel to sort out the details. Kathy was informative, patient, and reliable. She took care of everything for us, including setting up the electrician, who also did a great job getting everything wired up and working. I am a HotSprings and Kathy fan."
Abraham Levatter
5/5
"we are still enjoying are hot tub with no issues since purchase thank you Kathy for all your help and to the great staff"
DeWayne Johnson
5/5
"We are first time hot tub buyers. Kathy made our experience quite easy. She is very knowledgeable and will walk you through any questions you may have. We are very satisfied with our purchase. Customer service is always friendly and helpful. We would recommend Hot Springs to anyone who is looking to purchase a hot tub."
Stephen Knab
5/5
"I absolutely love the costumer service with my Hot Tub. I was having a problem and Becky was so professional and very nice. Hot Springs is the way to go if you are looking to get a Hot Tub. You will not be disappointed."
Vicki Gomes
5/5
"We bought a hot tub from Hot Springs about 2 yrs ago and absolutely LOVED it. It was our first time owning a hot tub so we had MANY questions. We would call and talk to Kathy and she would walk us through them. Recently we stopped into Hot Springs to ask a question and we walked out with a brand new bigger hot tub, Kathy is always so welcoming and helpful. Weve called her on days off and shes taken care of the issue. We also, purchased a sauna from Hot Springs. We feel great after getting out of the sauna and into the hot tub. There are MANY great health benefits to owning both. The customer service at Hot Springs is incredible. And we would highly recommend them to everyone. And when you go in there ask for Kathy you wont be disappointed"
Angi & Britt Sears
5/5
"First time buyer for a hot tub. Kathy made is so easy. The wife and I love our new Jettsetter. The installers were also great. Thanks HotSprings!"
Michael Pasay
5/5
"Ive been extremely impressed with the level of service Ive received since day one from Kathy, Paul, Brian, and Ben. I highly recommend a spa from Hot Spring of Dayton. Jim G."
Jim Golem
5/5
"As the final part of our home renovation, we purchased a Hot Springs Spa installed on our pool deck. It was delivered in December, just in time for Christmas!!Kathy was tremendous in guiding us to the correct choice for us. They sent a person to inspect our site - in the back yard and then up a rather steep hill to the pool deck. They arrived with the crew to do the job on the appointed date and by noon the spa was operational!!Had a few follow-up questions and Kathy answered them all. See is extremely helpful.Enjoying the spa almost every night before bed."
Dwight & Georgie Woessner
5/5
"Great place to do business with. Kathy Koebel was a great listener and helped us find the best spa for our needs - we didnt want to overbuy (or underbuy). On the backend the delivery crew was very professional as well and not at all rushed. Simply top-notch in every respect."
Steve Perez
5/5
"we are first time hot tub buyers and are completely happy with our SX three person tub. it more than meets our expectations. Our salesperson, Kathy, was very knowledgeable and helpful on guiding us in our purchase. She followed up in a couple of days to see how we were doing with it and if we had any questions. All in all it has been one of our best purchases ever."
Chuck Boos
5/5
"Kathy Kobel was most helpful in the purchase,and is still a great go to person for help. Even though our Hot Tub was damaged, the replacement is on the way.The two gentlemen that delivered the Spa , were awsome , so respecefull of our property,and kind.When we noticed the damage,they asured me it would be made right. All in all i would recommend HotSprings to all my friends. Can not say enough about Kathy and The two Gentelmen that delivered the Spa .Thank you. Robert Dixon and Stephen Smith"
Robert T. Dixon
5/5
"This team is amazing from the moment you step into the store to the delivery of your hot tub, they listen and work to give you the best service out there. We tried two other hot tub places before we met Kathy, a gem, for Hot Spring of Dayton! She was the main reason we went with this company. If all your staff is as amazing as her, youre set."
Barry Jackson
5/5
"When I walked in the door the first time I was greeted by George the owner and he was very nice and then turned me over to Kathy Koebel. She was very friendly and nice and I was very impressed with her knowledge and explanation of the different levels and models of hot tubs available. I was replacing an older large hot tub that was no longer working but I did not want a large one this time. I was looking to down size since I am usually the only one in it. She showed me several models and explained why they might be best for me. Offered to let me try them out right then if I wanted. But, it was getting close to closing time so I declined even though she offered to stay. Instead I told he I would be back on Sat morning to try some out. Took my wife with me and Kathy explained the features again to my wife while I was trying the different ones out. When I was done I could not quite make up my mind and so we went home to discuss my options. There was never any high pressure from Kathy though she did want us to know she wanted us as customers. When we were on the way home my wife said she was so impressed with Kathy and the store that she did not want me to go anywhere else. My wife feels like the service we will get should be great. Kathy told me about a color of one she has in stock that was acceptable to me and has scheduled for an electrician to contact me and a delivery date that was way sooner than I expected. Looking forward to hearing from her on line and know she is going to be a great contact person in the future."
Tony W Gaddis Jr
5/5
"First time spa owner here...very happy with the support from Fred McGhee. If you need to know the ins and outs of spa ownership, Fred is the man to go to. The whole staff at HotSprings of Dayton are courteous, knowledgeable, and willing to do everything to get you into the spa of your dreams. I highly recommend them."
Ellen Solch
5/5
"Most amazing experience. My biggest complain....we had to wait 5 weeks for delivery. Longest 5 weeks of our lives."
Michelle Collier
5/5
"We purchased our first hot tub from Kathy at Hot Springs of Dayton and from the very beginning everyone was extremely helpful and professional. Part of our decision was based on customer reviews and the reputation of Hot Springs brand. We are very happy with our purchase and have greatly enjoyed our tub in the short time we have had it. Kathy has been extremely responsive when we had a question. We would highly recommend Hot Springs of Dayton."
Tom Baker
5/5
"10 years ago I bought my first spa at HotSpring of Dayton...and Kathy Koebel was my salesperson then...She was so supportive, knowledgeable, and helpful. NO matter how many times I called and/or stopped-in, she always took the time to talk me through some question or concern I had... I never forgot that. Well, flash-forward 10 years later and I found myself wanting a new spa to help sooth an aching hip. (We had sold our previous one a few years ago in a moment of financial panic & regretted selling it almost immediately) Well, when I tentatively pushed open the doors at HotSprings Dayton a few weeks ago and saw Kathy once again, I was thrilled, and knew Id be well-taken care of... I was warmly greeted by Kathy and she helped me find the perfect spa that fit my needs and budget. Even after 10 years, she remembered me as if I were an old friend... Kathy took the initiative to get my spas delivery date moved up by nearly a month ...AND she sent two polite, respectful, and helpful young men (Anthony and Bobbie) to deliver and set-up the tub last Monday. They patiently answered my questions since I was a bit older since the last spa was delivered 10 years ago! My hip already feels better and no doubt this is due to my new spa from HotSprings. Thank you so much... with your company I have peace of mind about my investment because I know you will be there if I need you. I am so glad to have found you again. As a small-business owner myself, I would--without hesitation--recommend HotSprings Dayton. I cant wait to enjoy all of the soaking days ahead! Thanks."
Thomas Spotts
5/5
"Kathy Koebel was fantastic to help me with deciding to buy a new hot tub and gave me credit for my old hot tub to give to my daughter & family! She was so easy and pleasant to deal with and helpful! She gave me an offer I couldnt refuse. She was so helpful on setting up a time to pick up my old spa and delivery of the new hot tub to go to my daughter & family in Oxford. Kathy and I talked many times and she was very kind! The young men that came to pick up my old hot tub did a great job also. They were very courteous and knew what they were doing. They disassembled the lifter, and safety rail and put that and the steps in my garage to go to Oxford for the new Limelight-Pulse."
Marillyn Osswald
5/5
"It was a great experience from are salesman Fred and Keith in service best built spa in the market. My wife and I love are tub great way to relax after a busy day."
Byron Drazer
5/5
"Hot Springs Spa has great customer service, I recommend them, we have had our hot tub for 5 years now, and we get treated like we just bought our hot tub. I have a Spinal stimulatorand a pain pump, I love getting into the hot tub its relaxing, its the best time of my day!Kathy was our salesperson, and I would recommend her to everyone!"
Debbie P
5/5
"My sales person was great Kathy did everything to help us get the tube that was just right for us. The delivery guys were the best so so helpful and polite."
Barb Sanford
5/5
"Kare and I are both very happy with our Hot Spring Spa. We were referred to Hot Spring Spa of Dayton by a family member and were very impressed with the product knowledge and follow through we experienced. Sincerely,Doug & Karen"
Doug Hemm
5/5
"The staff has always been knowledgeable and taken the time to explain things well and answer all of my questions."
Andy Leach
5/5
"Kathy has to be the most knowledgable, sincere, kind and caring sales person weve ever worked with. She made our experience with hot springs enjoyable and fun and was ALWAYS there to take care of us no matter what. I would never think of buying sauna or hot tub anywhere else. Thank you Hot Springs and thank you Kathy!!Tony and Jeanette SmithTroy, OH"
Tony And Jeanette Smith
5/5
"This is the second hot tub we have bought from this store and Kathy has been so very helpful. We traded in our old spa and the gentlemen who picked it up were excellent in terms of their work ethic and helpfulness as well . I would most definitely recommend purchasing a Hot Springs hot tub spa. The quality and service are top notch"
Jan Waddel
5/5
"Really enjoying our spa from Hot Springs of Dayton. Special shout out to Becky Schuh who made the whole experience so easy. Becky is a true sales professional and really took the time to make sure I was getting the right solution for our family. The staff did a great job with setup and the monthly cleaning service is much appreciated."
Chad Cannon
5/5
"I, really felt at ease purchasing a used hot tub, knowing the stringent tests they put it thru. they praised the quality they were patient . holding my hot tub till i was ready. and fred and del happily answered repeated questions... so very happy!"
Donald R Salisbury
5/5
"After researching for the perfect hot tub for a year, I found the professionalism and knowledge second to none. After my purchase and complete enjoyment, my parents who live in another state, purchased the same model. They have age related joint issues and a simple soak relieves aches and pains. No regrets whatsoever from either of us and will encourage anyone interested to try a model."
Laurie Roberge
5/5
"We have had a wonderful experience dealing with Hot Springs of Dayton, We had shopped around and found Hot Springs to be attentive and answered all of the questions We love our spa and will be back when we Upgrade to our next one"
Duane Pickett
5/5
"Love our Hot Tub. This our second hot tub from Hot Springs of Dayton. Our sales lady, Kathy Kobel, is always available to answer any of our questions.It is so good TO SSSOOOAAAKKK after my exercises. Thank you Hot Springs of Dayton. Donna H and Tom W"
Donna Hughes
5/5
"Just an outstanding experience from the sale to the installation and the follow up. I would encourage anyone in the market for a spa to make Hot Springs their first and only stop. George and his team are second to no one !"
Nick Edwards
5/5
"Outstanding experience from the sale to the installation to the follow up. I would highly encourage anybody interested in purchasing a spa to make Hot Springs their first and only stop. George and his team are second to nobody !"
Nick Edwards
5/5
"Hot Springs and their wonderful staff, Kathy Koebel, (which I refer to as my earthly angel) made such a difference in my life. In September of 2009, I suffered a Stroke, which would change my life as I knew it. I was a RN working full time M-F as an Investigative Agent for the County and part-time S-S for a Rehab Facility as their AM nurse. I had 4 teenage+ sons, and a wonderful husband with whom I did everything. We were active . Always going to ballgames, shopping, and antiquing. you name it we went. Then it came to a screeching halt. Stoke! My Right side was affected and I was bound to a wheelchair. I was in a Phyisical Rehabilitation Facility for two months. My husband and sons told me, We arent going to sit around. Weve always gone and did things, and we arent stopping now! So, thats what we did. But I needed more from me. My Physical Therapist suggested a hot tub, because it could be better controlled environment than a swimming pool. And warmer. We heard a family member had gone to Hot Springs. So we drove to Hot Springs and we were met at the door by the friendliest woman , introducing herself to us as, Kathy Koebel. In just a short conversation with Kathy, I found out she was an RN and was very familiar with what I was going thru. We spoke extensively about the Hot tubs, their benefits, and prices. She told me she would like for me to try it before making any decisions. So, we made an appointment for me to come back with appropriate swimware for me and for my husband, as there was no way I could do this alone in my post stroke condition. When I came back, I was a bit apprehensive, but knew I was in good hands. After all, my husband was 64 and weighed 285. He was use to carrying me now. What I wasnt expecting was Kathy getting into the Hot tub with us. She had worked very closely with a family member of her own with a similar situation and she wanted to make sure I was: (1. Safe; 2.) comfortable; and 3.) she wanted to show me the exercises to do.Kathy, from the moment we walked in the door, treated me like family. I felt like she cared for me genuinely. I wasnt just a sale to her. I was a someone she wanted to help. That was eight years ago now, that we walked into Hot Springs and met my Angel, Kathy Koebel. Because of her kindness and genuine concern to help me, my husband and I just upgraded our hot tub. I can honestly say that the water therapy was very beneficial in my treatment. Hot Springs is a wonderful company to work with because they care about the product and the customer. You can tell by the people they hire. Even the people they hire to service the units are the nicest folks. They probably get the least amount of praise but they really are great!! In closing, Hot springs made a difference in my life, and I just wanted to let you, the reader, know that. If you are contemplating a hot tub or Spa, look no further. You have found your store! You have found your new hot tub family! THANK YOU HOT SPRINGS! and THANK YOU KATHY KOEBEL!!"
Lori West
5/5
"Kathy , Becky and the whole crew are great"
Jody Guirino
5/5
"Walked in store just to look. Kathy noticed my walk and pain. After a short talk she said she would keep an eye out for a spa that suited me. Not long after, she called. I bought a pre owned spa. It has done wonders for my back and arthritis. I dont know how I ever lived without one. Now I just wish it was deeper!"
Toby Gallihar
5/5
"owned Hotspring tub late 80s. Loved it.No problems from a basic spa! Bought new house and bought another brand per friends advice-bad choice.Nothing but problems after year 2.Learned my lesson! Bought a Hotspring Sovereign this year and love it. Install crew was awesome, gave great advice to get up and running and Ben Farmer (electrician) co-ordinated with them to make install process seamless. Kathy was awesome in helping us select our spa. Definitely go and sit in them as we chose a different spa than what we thought we wanted. After sale service and advice excellent as we hadnt had a salt system before. Hotspring-Dayton and Kathy are awesome. wouldnt go anywhere else.Big thanks to Kathy, Ben and crew at Hotsprings-Dayton"
John Lochner
5/5
"Kathy Koebel was simply amazing in every aspect of this purchase. She was so patient, kind, helpful, and informative. I needed to get a pool to exercise, but wasnt sure exactly what to get and she contacted me and invited me to come over for a swim in the store in their endless pool. She set everything up so I was able to try it out and know that it would work for me. After that, the team went through ALOT of work planning and preparing the area for the delivery. The delivery went perfectly and weve been swimming all winter! Thank you so much!"
Jonathan Ellis
