"Hot Springs and their wonderful staff, Kathy Koebel, (which I refer to as my earthly angel) made such a difference in my life. In September of 2009, I suffered a Stroke, which would change my life as I knew it. I was a RN working full time M-F as an Investigative Agent for the County and part-time S-S for a Rehab Facility as their AM nurse. I had 4 teenage+ sons, and a wonderful husband with whom I did everything. We were active . Always going to ballgames, shopping, and antiquing. you name it we went. Then it came to a screeching halt. Stoke! My Right side was affected and I was bound to a wheelchair. I was in a Phyisical Rehabilitation Facility for two months. My husband and sons told me, We arent going to sit around. Weve always gone and did things, and we arent stopping now! So, thats what we did. But I needed more from me. My Physical Therapist suggested a hot tub, because it could be better controlled environment than a swimming pool. And warmer. We heard a family member had gone to Hot Springs. So we drove to Hot Springs and we were met at the door by the friendliest woman , introducing herself to us as, Kathy Koebel. In just a short conversation with Kathy, I found out she was an RN and was very familiar with what I was going thru. We spoke extensively about the Hot tubs, their benefits, and prices. She told me she would like for me to try it before making any decisions. So, we made an appointment for me to come back with appropriate swimware for me and for my husband, as there was no way I could do this alone in my post stroke condition. When I came back, I was a bit apprehensive, but knew I was in good hands. After all, my husband was 64 and weighed 285. He was use to carrying me now. What I wasnt expecting was Kathy getting into the Hot tub with us. She had worked very closely with a family member of her own with a similar situation and she wanted to make sure I was: (1. Safe; 2.) comfortable; and 3.) she wanted to show me the exercises to do.Kathy, from the moment we walked in the door, treated me like family. I felt like she cared for me genuinely. I wasnt just a sale to her. I was a someone she wanted to help. That was eight years ago now, that we walked into Hot Springs and met my Angel, Kathy Koebel. Because of her kindness and genuine concern to help me, my husband and I just upgraded our hot tub. I can honestly say that the water therapy was very beneficial in my treatment. Hot Springs is a wonderful company to work with because they care about the product and the customer. You can tell by the people they hire. Even the people they hire to service the units are the nicest folks. They probably get the least amount of praise but they really are great!! In closing, Hot springs made a difference in my life, and I just wanted to let you, the reader, know that. If you are contemplating a hot tub or Spa, look no further. You have found your store! You have found your new hot tub family! THANK YOU HOT SPRINGS! and THANK YOU KATHY KOEBEL!!"